At the speed of the cutting edge

Technology at Tech24

From the sophisticated database and GPS-enabled dispatch system in our 24/7 call center to the robust app and enhanced video support our techs use in the field, we use technology in every aspect of our business at Tech24.

No one invests more in technology for foodservice equipment repair than we do. This investment drives faster response times and more effective service, giving you one less thing to worry about in your day.

Our powerful technology platform includes:

  • Robust connectivity via APIs or customer portal
  • A sophisticated database and dispatch system in our call center to maximize availability and track each call by model and serial number
  • GPS-tracked vans for maximum efficiency and faster response times
  • Wireless technology on every van
  • Realtime service call updates
  • Cameras to document repairs, installs, planned maintenance or equipment condition
  • Paperless, efficient electronic signature capture
  • Live video support by subject matter experts for field techs
  • Active Inventory Management to have the right parts in the right place at the right time
  • Technician access to view:
    • service manuals
    • service bulletins
    • parts diagrams
    • on-van part inventory
    • on-van part inventory of teammates
    • warehouse inventory

Tech24 MobileAssistant App

Service management systems we work with:

Vixxo

Service Channel

Corrigo

Office Trax

EcoTrak

Verisae

Fexa

Service Now

IBM/Maximo

And more!

Want to learn more about our technology or ready to place a service call?

Please let us know how we can help you today!

CONTACT US
Call Us Today! 888-774-4950