From the sophisticated database and GPS-enabled dispatch system in our 24/7 call center to the robust app and enhanced video support our techs use in the field, we use technology in every aspect of our business at Tech24.
No one invests more in technology for foodservice equipment repair than we do. This investment drives faster response times and more effective service, giving you one less thing to worry about in your day.
Our powerful technology platform includes:
Robust connectivity via APIs or customer portal
A sophisticated database and dispatch system in our call center to maximize availability and track each call by model and serial number
GPS-tracked vans for maximum efficiency and faster response times
Wireless technology on every van
Realtime service call updates
Cameras to document repairs, installs, planned maintenance or equipment condition
Paperless, efficient electronic signature capture
Live video support by subject matter experts for field techs
Active Inventory Management to have the right parts in the right place at the right time
Technician access to view:
on-van part inventory
on-van part inventory of teammates
Tech24 MobileAssistant App
Service management systems we work with:
Want to learn more about our technology or ready to place a service call?